Salesforce for E-commerce
Salesforce Commerce Cloud + Service Cloud for direct-to-consumer brands and B2B sellers ready for enterprise-scale lifecycle and post-purchase service.
What our Salesforce work delivers for E-commerce teams.
Methodology that ships.
Two-week sprints, senior team always, fixed-fee pricing. The same shape every time.
- Step 0101
Discovery
We map your current state: stack, team, motion, and what's blocking growth. No assumptions, no demo data.
- Step 0202
Architecture
We design the system. You sign off before we build.
- Step 0303
Build & migrate
Senior team builds in 2-week sprints with weekly demos. Validated, tested, signed off.
- Step 0404
Train & hand off
Documentation, runbooks, and 30 days of post-launch support included.
Built on real engagements.
Inside our Salesforce for E-commerce engagements.
Commerce Cloud setup
Storefront configuration, cart, checkout, and fulfillment flows wired to Service.
B2B account hierarchies
Buyer groups, contract pricing, parent-child accounts for wholesale and B2B.
Service Cloud for post-purchase
Order lookup, returns, RMAs, and case routing tied to customer history.
Marketing Cloud journeys
Cart abandonment, post-purchase, win-back, and lifecycle automation at scale.
Multi-storefront and multi-currency
Brand families and international regions in one Salesforce org.
ERP and 3PL integration
NetSuite, SAP, ShipBob, ShipStation. Order and inventory data visible in CRM.
A few of the brands we've delivered for.
“Senior team, sprint cadence, fixed fees. The same expert who scoped our project led delivery. I never got handed off. That alone is worth the premium.”
Salesforce for E-commerce, answered.
How long does this take?
Most engagements run 6 to 12 weeks for the build phase, then transition to optional ongoing operations.
How is this priced?
Project work is fixed-fee against a defined scope. Retainers are monthly with clear deliverables. We share specifics on the strategy call once we understand the scope.
Who's on my account?
A senior project lead, plus the specialists relevant to your scope. One named account lead end-to-end.
How do we get started?
Book a 30-minute strategy call. We cover scope, timeline, and pricing. If we're a fit, you get a proposal within 48 hours.
Related work.
Ready to ship this?
Book 30 minutes. We'll cover what good looks like for your stage, stack, and team.
How INSIDEA works
