With CallRail officially exiting the VoIP market, teams relying on HubSpot for day-to-day revenue operations are now facing a time-sensitive challenge: how to transition their calling setup without losing visibility into key sales metrics or disrupting workflows.
For years, CallRail served as a lightweight, CRM-friendly phone solution, budget-friendly, easy to set up, and capable of supporting small sales or support teams with just enough functionality. But as of 2025, CallRail is retiring its VoIP capabilities entirely.
Most active accounts will be deactivated or expire by Q2 2026. That means companies using it for calling and HubSpot integration will need a new solution in place, and soon.
In this guide, we’ll unpack the downstream impacts of the CallRail VoIP sunset, weigh the top alternatives (including side-by-side comparisons of Aircall and RingCentral), and offer field-tested migration tips based on our direct experience helping teams transition to Aircall and build scalable, CRM-aligned phone infrastructure in HubSpot.
Let’s dig into what’s changed, what your team needs, and how to future-proof your HubSpot-connected communications system.
What Actually Happened With the CallRail VoIP Sunset
CallRail originally combined two different functions in one product.
One was call tracking and attribution for marketing teams.
The other was a basic VoIP layer used by sales and support teams for inbound and outbound calls.
Starting in 2025, CallRail made a clear product decision to exit the VoIP space and focus fully on marketing analytics and attribution. This was not a partial shift or a feature reduction. It was a full withdrawal from providing phone systems for daily sales and support use.
As part of this change, CallRail began phasing out VoIP-specific capabilities, including softphones, SIP access, call routing, number porting for VoIP use cases, and CRM call logging.
The shutdown follows a defined timeline.
Q3 2025 marked the end of new VoIP number creation.
Q1 2026 repositioned existing voice and SMS numbers for tracking-only use.
Q2 2026 marks the completion of the shutdown of all remaining VoIP tools.
For teams that relied on CallRail within HubSpot, this created a gap that must now be filled with a dedicated calling platform that can handle logging, routing, reporting, and rep activity within the CRM.
What HubSpot Teams Should Replace CallRail VoIP With
Replacing CallRail VoIP is not about finding another tracking tool. It is about selecting a phone system that works cleanly with HubSpot records, workflows, and reporting.
A workable replacement needs to log calls to contacts, companies, and deals, support call outcomes and recordings, and allow reps to work from inside HubSpot without jumping between tools.
This is where RingCentral often comes up, but it is far from the only option.
Below are ten RingCentral alternatives that teams are actively using with HubSpot in 2026.
1. Aircall
Website: https://aircall.io
Aircall is the strongest option for teams that run sales and support directly from HubSpot.
Its integration logs calls automatically to the correct records, attaches recordings and notes to timelines, and allows call outcomes to trigger HubSpot workflows. Reps can click to dial, tag calls, and follow up without leaving the CRM.
Aircall supports shared call inboxes, queues, routing rules, and team visibility, making it suitable for both outbound sales and inbound support. It is commonly chosen by SMB and mid-market teams that want full call visibility without heavy admin overhead.
2. Zoom Phone
Website: https://explore.zoom.us/en/products/zoom-phone/
Zoom Phone extends the Zoom platform into cloud telephony and connects with HubSpot through a supported integration.
Calls can be logged to HubSpot records, and teams can use click-to-call, call queues, voicemail, and IVR. It works best for companies already standardized on Zoom meetings and chat who want calling under the same vendor.
3. Dialpad
Website: https://www.dialpad.com
Dialpad is a cloud phone system that emphasizes transcription and real-time call analysis.
Its HubSpot integration logs calls automatically and attaches transcripts to CRM records. This makes it useful for teams that review call content closely or coach reps based on recorded conversations.
4. 8×8 X Series
Website: https://www.8×8.com
8×8 X Series is a VoIP platform widely used by larger, distributed teams.
Its HubSpot integration supports call logging, analytics, and contact syncing. It is often selected by organizations with global calling needs, compliance requirements, or existing telecom infrastructure.
5. Nextiva
Website: https://www.nextiva.com
Nextiva offers voice, messaging, and internal collaboration in a single system.
HubSpot, it supports click-to-call and activity logging. It fits teams that want a broad communications toolset and are comfortable handling some configuration to align CRM activity.
6. Vonage Business Communications
Website: https://www.vonage.com/business/
Vonage provides a flexible VoIP platform with CRM connectivity.
Its HubSpot integration allows call activity, SMS history, and basic call data to appear inside contact records. It is often used by teams that want API access or custom calling setups.
7. JustCall
Website: https://justcall.io
JustCall is built specifically for sales and support teams working inside CRMs.
Its HubSpot integration supports automatic call logging, SMS syncing, recordings, and power dialing. It is commonly chosen by outbound-focused teams that need local numbers and fast rep onboarding.
8. Ringover
Website: https://www.ringover.com
Ringover provides cloud telephony with CRM activity tracking.
With HubSpot, calls and messages are logged automatically, and it offers basic performance views for managers. It fits teams that want a straightforward calling tool without a complex setup.
9. Freshcaller (Freshworks Contact Center)
Website: https://www.freshworks.com/
Freshcaller is part of the Freshworks ecosystem and works well for teams using Freshdesk alongside HubSpot.
Its HubSpot integration focuses on logging calls and linking conversations to CRM records, making it useful for support-heavy environments.
10. Grasshopper
Website: https://grasshopper.com
Grasshopper is a virtual phone system aimed at small teams.
HubSpot integration is available through third-party connectors rather than a native app. It works best for lean teams that need call routing and virtual numbers rather than full sales call management.
Choosing the Right Path Forward
The end of CallRail VoIP forces teams to separate call tracking from daily calling operations.
Many companies keep CallRail for marketing attribution while moving sales and support calls to a HubSpot-first phone system like Aircall. Others replace both layers entirely with a single provider.
The right choice depends on how much your reps rely on HubSpot for notes, follow-ups, reporting, and workflow automation.
How INSIDEA Helps Teams Transition Without Breaking HubSpot
Replacing a VoIP system touches more than phone numbers. It affects reporting, workflows, rep habits, and historical data.
At INSIDEA, we help teams move off CallRail VoIP and into HubSpot-connected calling tools with clarity and control.
This includes evaluating tools like Aircall and RingCentral, setting up clean call logging, rebuilding workflow triggers, and advising when it makes sense to keep CallRail for marketing-only use.
If you want a migration plan that keeps HubSpot clean and usable for your reps from day one, talk to INSIDEA. We focus on getting the setup right, not just switching tools.
