As of 2026, CallRail has officially phased out its VoIP services. For many RevOps, SalesOps, and MarketingOps teams, this isn’t just a vendor change; it’s a foundational shift in how teams manage conversations, log sales activity, and align CRM pipelines.
For organizations with HubSpot at the center of their go-to-market infrastructure, the impact hits especially close to home.
If your team relied on CallRail not only for attribution but also as your inbound and outbound phone system, this sunset compels a strategic rethink.
You now need to decouple call tracking from actual communication and adopt a VoIP solution that’s purpose-built to integrate with HubSpot, support real sales workflows, and enrich your CRM with reliable call data.
Many teams are weighing Aircall, Dialpad, and RingCentral. But this decision requires more than a feature comparison; you need to evaluate integration fidelity, adoption readiness, workflow automation, and the real-world impact on reps’ productivity.
Here’s what we’ll cover:
- What the CallRail VoIP sunset changes in your stack
- Detailed evaluations of Aircall, Dialpad, and RingCentral
- Migration and coexistence strategies with CallRail
- Decision guidance for HubSpot-aligned teams
Understanding the CallRail VoIP Sunset
In 2023, CallRail began notifying users of plans to sunset its VoIP offering, with full deprecation by mid-2024. While its core call tracking and marketing analytics remain supported, the VoIP side of the platform is retired.
What This Means for Existing Users
Teams that used CallRail’s VoIP for:
- Managing direct sales calls
- Syncing voice activity into HubSpot contact records
- Accessing call recordings for coaching and QA
- Tracking SDR call cadences and productivity
…must now replace these capabilities with a new VoIP provider that can:
- Handle high-volume, two-way calling reliably
- Integrate natively with HubSpot for automatic logging and workflows
- Provide RevOps with complete visibility into rep performance
Evaluating Aircall for HubSpot Integration
Aircall was designed with a CRM-first mindset, making it ideal for sales and support teams operating inside HubSpot. Its native integration ensures smooth workflows, automation, and data fidelity.
Key Features
- Automatic logging of all inbound/outbound calls, voicemails, and notes
- Two-way sync with HubSpot Contacts, Deals, and Tickets
- Embedded CTI so reps never leave their CRM tab
- Workflow triggers based on call outcomes, durations, or tags
- Call tagging and notes synced directly into HubSpot activity feeds
Operational Benefits
- Segment call insights by outcome, persona, or deal stage
- Trigger tasks, tickets, and follow-ups automatically
- Built-in dashboards for rep activity and call volume
- Quick ramp-up for new reps with minimal setup
Evaluating Dialpad for HubSpot Integration
Dialpad is a strong alternative for teams seeking voice intelligence and AI-driven insights, along with basic HubSpot integration.
Key Features
- Automatic call logging and transcription to HubSpot
- Integration via app store for workflow triggers and custom field mapping
- AI-powered conversation summaries and call analytics
- Click-to-call functionality directly from HubSpot contacts
Pros and Considerations
- Pros: Good UI, real-time AI insights, transcription, reliable VoIP
- Considerations: Workflow automation is limited compared to Aircall; some integrations require third-party tools for triggers and reporting
- Ideal for: Teams valuing AI call insights, transcription, or lightweight CRM-focused calling
Evaluating RingCentral for HubSpot Integration
RingCentral is enterprise-focused and provides a broad communications stack, including calling, video, and messaging.
HubSpot Integration Features
- Incoming call pop-ups via browser
- Basic automated logging to Contacts
- Click-to-call from HubSpot records
- Access to recordings via the linked hub
Limitations
- Calls are not linked to Deals or Tickets by default
- Workflow triggers for call outcomes are unsupported
- Offline or missed calls often go unlogged
- Integration feels bolted-on rather than embedded
Fit Assessment
- Suitable for large enterprises with IT-managed workflows
- Not ideal for HubSpot-centric sales teams needing native automation and real-time reporting
Using CallRail with Aircall or Dialpad
Even after removing VoIP, CallRail remains valuable for marketing attribution. Many teams adopt a dual setup:
- CallRail: Handles top-of-funnel tracking and attribution
- Aircall/Dialpad: Powers rep-led conversations and CRM logging
Practical Implementation
- Route CallRail-tracked numbers to Aircall or Dialpad lines
- Use Aircall/Dialpad for inbound/outbound reps
- Sync attribution into HubSpot via CallRail, CRM activity via Aircall/Dialpad
Migration Planning: Moving from CallRail VoIP
1. Data Continuity
- Export CallRail recordings if needed
- Map existing workflows to new VoIP fields
- Port or sunset numbers as required
2. Workflow Redesign
- Retire CallRail-specific triggers
- Map tags, dispositions, and call outcomes to the new VoIP provider
- QA test automations in HubSpot
3. User Onboarding
- Assign responsibilities by team: inbound, renewals, support
- Configure CTI access and call routing
- Train reps on tagging, comments, and workflow triggers
4. Avoid Common Oversights
- Mismatched user-to-CRM mapping
- Legacy workflow logic pointing to old CallRail properties
- Ignoring fallback routing or shared queue setup
Decision Guidance: Aircall vs Dialpad vs RingCentral
| Consideration | Aircall | Dialpad | RingCentral |
| HubSpot Integration Depth | Native, full sync | Limited native, some third-party setup | Basic, requires extensions or middleware |
| Workflow Automation | High | Moderate | Low |
| Call Analytics & Reporting | Advanced, CRM-native | AI-focused, some limitations | Basic, external dashboards needed |
| Ease of Setup | Fast, <30 min | Moderate | High, IT-dependent |
| Ideal Team | HubSpot-centric, mid-market | Teams needing AI insights, transcription | Enterprise IT teams needing unified comms |
Key Takeaway:
- HubSpot-focused teams → Aircall for native automation and workflow alignment
- AI-driven teams or transcription-focused → Dialpad
- Large IT-heavy enterprise → RingCentral
The end of CallRail VoIP is an opportunity to rethink your telephony strategy. For teams with HubSpot at the center:
- Aircall delivers seamless CRM integration, automation, and full visibility
- Dialpad offers AI insights and transcription, but limited workflow depth
- RingCentral is enterprise-friendly but lacks native HubSpot cohesion
Choosing the right tool ensures data fidelity, workflow continuity, and operational efficiency.
INSIDEA: Expert Guidance for CallRail to Aircall or Dialpad Migration
Migrating from CallRail isn’t just a tech change—it impacts workflows, reporting, and CRM data across your sales, marketing, and support teams. Without a clear plan, teams risk losing call-level insights, breaking automation, or creating data silos.
INSIDEA helps teams navigate this transition with precision. We guide organizations through every step to ensure your migration strengthens HubSpot operations rather than disrupts them.
At INSIDEA, we help teams:
- Evaluate Aircall, Dialpad, and RingCentral through a HubSpot and RevOps perspective
- Deploy new VoIP systems with accurate field mapping and workflow integration
- Retain CallRail attribution without compromising historical data
Planning a migration doesn’t have to be overwhelming. With INSIDEA, you get expert guidance, clear processes, and confidence that your CRM and revenue operations stay intact.
Learn how we can support your transition: https://insidea.com
