VoIP

When CallRail announced it would sunset its VoIP product in early 2024, teams depending on it for daily outbound calling and CRM-linked workflows were left scrambling.  For RevOps, SalesOps, and MarketingOps leaders, especially in SMBs reliant on HubSpot, this was more than a product change; it was a mandate to reimagine voice communications while preserving workflow continuity, CRM automation, and reporting fidelity. This transition is about more than dialing; it’s about preserving HubSpot automation, migrating active phone lines seamlessly, and ensuring your teams maintain productivity. The right softphone keeps pipelines visible, automates processes, and eliminates disruption while offering a modern calling experience. In this guide, we break down the top 20 VoIP softphone providers in 2026, how they integrate with HubSpot, and why Aircall and RingCentral remain standout options for CRM-connected sales and support teams.   Understanding the CallRail VoIP Sunset In 2024, CallRail officially discontinued its VoIP softphone product and focused solely on call tracking. Feature updates stopped, and users were notified to migrate away from CallRail-hosted inbound and outbound numbers.  Teams that relied on its embedded HubSpot dialer now had to evaluate new platforms for calling, logging, and workflow automation. Operational Impact CallRail’s VoIP sunset created immediate challenges: Real-time

With CallRail officially retiring its VoIP service, revenue operations, sales, and marketing teams are facing a critical decision: which calling platform should replace it to maintain efficiency, CRM accuracy, and HubSpot-aligned workflows?  For many HubSpot-first teams, this is more than a simple dialer replacement; it is about preserving automation, reporting fidelity, and the daily operational flow of reps and managers. Two top contenders have emerged for VoIP after CallRail: Aircall and Quo (formerly OpenPhone). Both offer cloud-based calling with HubSpot integrations, but their focus, feature sets, and operational impacts differ significantly.  In this guide, we’ll explore how each platform supports HubSpot-driven workflows, compare pricing and features, outline IT and operational considerations, and provide guidance for migration and adoption.   Understanding the CallRail VoIP Sunset CallRail confirmed in early 2024 that its embedded VoIP service would be retired, with complete deprecation expected by the end of 2025. Teams that relied on CallRail for click-to-call, inbound support tracking, or automated CRM logging now need a replacement. While CallRail’s core call tracking and marketing attribution capabilities remain intact, the loss of its native VoIP product breaks workflows that depended on: Automatic logging of calls to HubSpot contacts, deals, or companies Workflow triggers are tied

What You Should Know About the CallRail VoIP Sunset If you’re responsible for driving pipeline efficiency or overseeing your company’s revenue tech stack, chances are you’ve already started planning for life after CallRail VoIP. As of early 2024, CallRail confirmed the retirement of its embedded VoIP offering, with complete deprecation expected by the end of 2025.  For teams who previously relied on it for click-to-call or inbound support tracking, this change isn’t just a technical update; it’s a strategic inflection point. CallRail remains a useful solution for marketers tracking inbound calls from paid media and other channels. But as a pure calling platform, it’s no longer an option.  For operations teams inside HubSpot or other CRMs, this creates a pressing need to identify a modern VoIP replacement, one that doesn’t just connect calls but actively enhances data integrity, sales workflows, and customer experience. The good news: this opens the door for better tools than what most teams had with CallRail VoIP. Adoption is shifting toward purpose-built calling systems like Aircall, particularly for teams entrenched in HubSpot.  In this guide, we’ll compare Aircall to JustCall, outline HubSpot-specific functionality, and show where teams see the greatest efficiency post-CallRail.   The Implications of the

By now, many RevOps, sales ops, and marketing teams have been forced to reevaluate their telephony stack, especially those who relied on CallRail as their primary voice solution. The driving factor?  CallRail is officially sunsetting its VoIP services, leaving teams searching for alternatives that work natively inside their CRM ecosystems, particularly HubSpot. For teams that run core workflows through HubSpot, this isn’t just about replacing a dialer. It’s about choosing a calling platform that integrates well with your customer data, sales pipeline, and daily processes, without forcing reps to bounce between tools. In this guide, we’ll break down the impact of CallRail’s VoIP retirement, then compare top alternatives, Aircall and MightyCall, through a HubSpot-integrated lens. We’ll also look at when it makes sense to keep CallRail for call tracking, and share pointers to help you determine if Aircall is a fit for your team. Let’s start with what changed.   CallRail’s VoIP Sunset: What Changed and Why It Matters What This Impacts Inbound and outbound calling via CallRail will no longer be supported Users will lose the option to call from tracked numbers using CallRail’s interface Call activity and user data tied to VoIP calls will be discontinued CRMs like HubSpot

With CallRail officially retiring its VoIP product, teams that once depended on it for both call tracking and customer communications are now facing a significant pivot. This isn’t a typical feature swap; it’s the loss of a core capability within many HubSpot-based tech stacks. For RevOps, Sales Ops, Marketing Ops leaders, and HubSpot administrators, this shift impacts far more than call delivery. It calls into question your entire calling architecture, from sales workflows to CRM logging, and demands a fast, thoughtful response. In this breakdown, we’ll unpack what the CallRail VoIP sunset really means, where RingCentral’s HubSpot integration can fall short, and how Aircall is emerging as a smart alternative.  If your team’s customer communications and sales execution rely heavily on HubSpot, we’ll help you assess which direction best supports long-term growth. CallRail VoIP Sunset: What’s Changing and Why It Matters CallRail recently announced it would sunset its VoIP feature, Lead Center Voice. This update removes inbound and outbound calling functionality from the CallRail platform.  While the company continues to support robust call tracking solutions, teams using it as a blended communication and attribution hub are losing a key part of their infrastructure. What This Means for Existing Users If you’ve

With CallRail exiting the VoIP space, RevOps, MarketingOps, and Sales Enablement teams running on HubSpot face an urgent need: replacing the phone system powering CRM-connected calls.  This isn’t just a vendor switch; it’s a trigger moment to reexamine your voice infrastructure. Choosing the right alternative now affects more than call logs. Your new platform shapes how reps reach leads, how managers measure performance, and how reliably data flows through HubSpot long-term. We’ve helped many teams through this scenario. For HubSpot-native workflows, Aircall stands out, especially if seamless CRM sync and rep-level visibility matter most.  But RingCentral remains a viable option for teams needing broader communications beyond just voice. In this guide, we’ll cover: What’s happening with CallRail’s discontinued VoIP feature How RingCentral and Aircall stack up functionally Key differences in HubSpot integration workflows When and how to keep using CallRail for call tracking Operational planning before making the switch Practical criteria for deciding between Aircall and RingCentral Whether you’re managing sales operations or leading a HubSpot deployment, we’ll help you weigh the options and avoid critical missteps during your migration.   CallRail’s VoIP Sunset In early 2024, CallRail confirmed it would wind down its VoIP services. This feature enabled teams to

As of 2026, CallRail has officially phased out its VoIP services. For many RevOps, SalesOps, and MarketingOps teams, this isn’t just a vendor change; it’s a foundational shift in how teams manage conversations, log sales activity, and align CRM pipelines.  For organizations with HubSpot at the center of their go-to-market infrastructure, the impact hits especially close to home. If your team relied on CallRail not only for attribution but also as your inbound and outbound phone system, this sunset compels a strategic rethink.  You now need to decouple call tracking from actual communication and adopt a VoIP solution that’s purpose-built to integrate with HubSpot, support real sales workflows, and enrich your CRM with reliable call data. Many teams are weighing Aircall, Dialpad, and RingCentral. But this decision requires more than a feature comparison; you need to evaluate integration fidelity, adoption readiness, workflow automation, and the real-world impact on reps’ productivity. Here’s what we’ll cover: What the CallRail VoIP sunset changes in your stack Detailed evaluations of Aircall, Dialpad, and RingCentral Migration and coexistence strategies with CallRail Decision guidance for HubSpot-aligned teams   Understanding the CallRail VoIP Sunset In 2023, CallRail began notifying users of plans to sunset its VoIP offering, with

When CallRail announced it was sunsetting its VoIP product, it forced a reset for sales and marketing teams that had built calling workflows directly inside HubSpot. For many teams, CallRail had become a dependable layer for inbound and outbound calls. It logged activity, tied conversations to contacts, and fit neatly into CRM-driven processes. With that layer gone and only call tracking left behind, teams now have to answer a harder question. What phone system actually works inside HubSpot without breaking workflows, reporting, or rep habits? This decision affects more than calling. It touches automation, attribution, deal visibility, and how clean your CRM stays over time. Choosing the wrong tool creates gaps that surface months later in reporting and pipeline reviews. This guide breaks down what changed with CallRail, what HubSpot teams need from a phone system now, and which VoIP platforms are holding up in real usage across sales, support, and RevOps teams in 2026.   What Changed With CallRail VoIP and Why It Matters in HubSpot CallRail made a deliberate product decision to step away from live telephony and focus fully on marketing attribution. That means no more placing or receiving calls inside CallRail, no click-to-call, and no call events

With CallRail officially exiting the VoIP market, teams relying on HubSpot for day-to-day revenue operations are now facing a time-sensitive challenge: how to transition their calling setup without losing visibility into key sales metrics or disrupting workflows. For years, CallRail served as a lightweight, CRM-friendly phone solution, budget-friendly, easy to set up, and capable of supporting small sales or support teams with just enough functionality. But as of 2025, CallRail is retiring its VoIP capabilities entirely.  Most active accounts will be deactivated or expire by Q2 2026. That means companies using it for calling and HubSpot integration will need a new solution in place, and soon. In this guide, we’ll unpack the downstream impacts of the CallRail VoIP sunset, weigh the top alternatives (including side-by-side comparisons of Aircall and RingCentral), and offer field-tested migration tips based on our direct experience helping teams transition to Aircall and build scalable, CRM-aligned phone infrastructure in HubSpot. Let’s dig into what’s changed, what your team needs, and how to future-proof your HubSpot-connected communications system. What Actually Happened With the CallRail VoIP Sunset CallRail originally combined two different functions in one product. One was call tracking and attribution for marketing teams. The other was a basic

When CallRail announced in late 2025 that it would sunset its VoIP product by Q1 2026, many teams were left scrambling, not just to replace a tool, but to rethink how voice communication supports the revenue engine. For those of us managing RevOps or overseeing go-to-market alignment in HubSpot, this wasn’t just an inconvenience. Losing CallRail as a native calling solution meant losing alignment between sales, support, marketing, and CRM data.  If your reps were making or receiving calls directly in HubSpot via CallRail, you now face a structural gap that affects reps, managers, and customers alike. We’ve helped teams navigate platform transitions like this before.  In this guide, we’ll break down ten of the most credible CallRail VoIP alternatives that integrate with HubSpot, compare Aircall and RingCentral based on firsthand implementation experience, and share tips to help your team switch without breaking workflows. Understanding How CallRail’s VoIP Discontinuation Affects HubSpot Data Starting January 2026, CallRail’s Phone System, introduced in 2022, was officially retired. This feature allowed teams to place and receive calls within the CRM.  Its discontinuation has widespread implications for users who relied on CallRail not just for inbound attribution tracking but also for direct, rep-facing communication infrastructure. Why