By now, many RevOps, sales ops, and marketing teams have been forced to reevaluate their telephony stack, especially those who relied on CallRail as their primary voice solution. The driving factor?
CallRail is officially sunsetting its VoIP services, leaving teams searching for alternatives that work natively inside their CRM ecosystems, particularly HubSpot.
For teams that run core workflows through HubSpot, this isn’t just about replacing a dialer. It’s about choosing a calling platform that integrates well with your customer data, sales pipeline, and daily processes, without forcing reps to bounce between tools.
In this guide, we’ll break down the impact of CallRail’s VoIP retirement, then compare top alternatives, Aircall and MightyCall, through a HubSpot-integrated lens. We’ll also look at when it makes sense to keep CallRail for call tracking, and share pointers to help you determine if Aircall is a fit for your team.
Let’s start with what changed.
CallRail’s VoIP Sunset: What Changed and Why It Matters
What This Impacts
- Inbound and outbound calling via CallRail will no longer be supported
- Users will lose the option to call from tracked numbers using CallRail’s interface
- Call activity and user data tied to VoIP calls will be discontinued
- CRMs like HubSpot or Salesforce that relied on CallRail voice events will lose those triggers and syncs
Importantly, CallRail’s core call tracking capabilities remain intact. But if you’re currently handling sales or service calls through its platform, that functionality will need to move elsewhere, and fast.
Why Teams Should Evaluate Alternatives Now
Letting this sunset sneak up can lead to broken workflows and reports. If your reps rely on call activity for follow-ups or your CRM depends on synced call recordings, you’ll need a system that integrates tightly with the tools your team actually uses.
Choosing a VoIP provider is no longer a side decision; it affects how cleanly calls are logged, how easily managers can coach, and whether automations keep running as intended.
Evaluating Aircall: CRM-First and HubSpot-Ready
Aircall is purpose-built for sales and support teams that live inside CRMs like HubSpot. Unlike legacy systems trying to layer on CRM functionality, Aircall prioritizes data alignment, automation, and ease of use right out of the box.
Deep Native HubSpot Alignment
- Real-time, two-way syncing of calls, notes, tags, and recordings
- Direct linking between calls and contacts, deals, or tickets
- Triggers that fire HubSpot workflows based on call behavior
- Context-rich records embedded directly in the contact timeline
- Structured call outcomes that inform pipeline movement or task generation
This native setup minimizes admin overhead and ensures that sales and service teams have direct visibility into all call activity, right where they already work.
Sales and Support Workflow Alignment
- Live dashboards and call queues to manage volume and assign ownership
- Coaching tools like call whisper and call barge for real-time support
- Shared voicemail inboxes with tagging to route or prioritize follow-ups
- Click-to-call from HubSpot, Aircall desktop, or browser apps
For RevOps, these tools make it easier to enforce consistent calling behavior across teams. For CS or support use cases, Aircall’s HubSpot Service Hub integration makes ticket updates and post-call actions seamless.
Reporting and Automation Advantages
Aircall pushes structured call data into custom and standard HubSpot fields, which enables:
- Smooth attribution of activity at the contact and company level
- Rep-level analytics inside HubSpot dashboards
- Triggers for follow-up sequences, stage updates, or task creation
This tight operational loop helps SDR and CS leaders track efficiency and make confident decisions.
Introducing MightyCall: Alternative HubSpot-Integrated VoIP
MightyCall offers a flexible VoIP platform aimed at small to mid-sized teams. While it’s not as deeply integrated with HubSpot as Aircall, it still offers core CRM-aligned calling features.
MightyCall HubSpot Integration
- Click-to-call from contact and company records
- Basic call logging and voicemail tracking
- Limited two-way sync, often requiring manual adjustments or middleware
- Reporting dashboards exist, but customization is less robust than Aircall
Pricing and Features
- Subscription-based pricing tiers suited for smaller teams
- Includes toll-free numbers, call forwarding, and a virtual receptionist
- Limited automation options compared to Aircall
- Fewer enterprise-grade analytics and call-routing capabilities
Fit for Teams
MightyCall works best for teams:
- That need simple telephony features and light CRM sync
- Smaller sales teams without complex workflow automation needs
- Looking for cost-effective, easy-to-set-up voice systems
For HubSpot-first RevOps teams, MightyCall can be functional, but lacks Aircall’s deeper automation, native CRM triggers, and robust reporting.
Using CallRail Alongside Aircall or MightyCall
Sunsetting CallRail’s VoIP doesn’t mean scrapping the platform. For marketing teams, CallRail still provides robust call tracking and attribution.
Separating Call Tracking from Telephony
Keep CallRail in play for:
- Tracking which landing pages or ad campaigns generate calls via dynamic number insertion
- Attribution models that depend on multi-touch analysis tied to Google Ads or UTM parameters
- Routing logic that depends on the referral source
Use Aircall or MightyCall for:
- Conversational follow-ups, outbound calls, and demos
- Internal team communication and coaching
- Post-lead handoffs from marketing to sales or CS
This preserves marketing attribution fidelity while modernizing your calling infrastructure.
Coexistence Planning
- Route CallRail tracking numbers to forward directly to Aircall or MightyCall lines
- Use HubSpot workflows to tag leads from CallRail while managing activity in the VoIP platform
- Ensure both marketing and sales get the data they need with no duplication
Migration Considerations: Getting It Right
Data Continuity and Workflow Auditing
- Map out existing call-dependent workflows in HubSpot
- Identify records logging call activity
- Back up call notes and recordings from CallRail if required
Adoption and Change Management
- Create onboarding playbooks and demo calls for training
- Set SLAs for tagging, note-taking, and CRM hygiene
- Assign internal system owners to monitor usage and resolve inconsistencies
Common Setup Oversights to Avoid
- Not mapping call outcome types to HubSpot fields
- Forgetting to configure VoIP tags to push into CRM
- Missing attribution workflows dependent on legacy CallRail triggers
Decision Guidance: Choosing Between Aircall and MightyCall
Aircall Is Typically a Better Fit For
- Teams running HubSpot as the core CRM
- High-volume outbound sales or support workflows
- Smaller CS departments using HubSpot Service Hub
- RevOps leaders leveraging native automation and CRM triggers
MightyCall May Be Appropriate For
- Teams needing simple telephony and cost-effective options
- Organizations with light call volume and minimal CRM automation
- Smaller sales teams that don’t rely heavily on HubSpot workflows
Aircall is generally better for HubSpot-first teams requiring deep integration, automation, and real-time reporting. MightyCall works for smaller, simpler setups but comes with trade-offs in workflow sophistication.
INSIDEA: How We Help HubSpot Teams Explore VoIP Migration
Migrating away from CallRail VoIP is not just a tech update; it’s a strategic operations move. Done incorrectly, you risk broken workflows, unlogged calls, and lost visibility.
Done right, your VoIP platform becomes a growth enabler, driving clear, CRM-aligned sales and support activity.
At INSIDEA, we help teams:
- Evaluate Aircall, MightyCall, or RingCentral in the context of your exact HubSpot workflows
- Deploy Aircall or MightyCall cleanly, mapping fields, triggers, and automations
- Retain CallRail for marketing attribution without causing data collisions or workflow gaps
- Train reps and admins on day-one usage for faster adoption and cleaner reporting
We focus on solving the real pain points teams face: lost call data, complex CRM integrations, and fragmented workflows.
With our guidance, your migration becomes a strategic upgrade rather than a reactive scramble.
Get expert help with your CallRail VoIP transition at INSIDEA.
