When CallRail announced it would sunset its VoIP product in early 2024, teams depending on it for daily outbound calling and CRM-linked workflows were left scrambling.
For RevOps, SalesOps, and MarketingOps leaders, especially in SMBs reliant on HubSpot, this was more than a product change; it was a mandate to reimagine voice communications while preserving workflow continuity, CRM automation, and reporting fidelity.
This transition is about more than dialing; it’s about preserving HubSpot automation, migrating active phone lines seamlessly, and ensuring your teams maintain productivity. The right softphone keeps pipelines visible, automates processes, and eliminates disruption while offering a modern calling experience.
In this guide, we break down the top 20 VoIP softphone providers in 2026, how they integrate with HubSpot, and why Aircall and RingCentral remain standout options for CRM-connected sales and support teams.
Understanding the CallRail VoIP Sunset
In 2024, CallRail officially discontinued its VoIP softphone product and focused solely on call tracking. Feature updates stopped, and users were notified to migrate away from CallRail-hosted inbound and outbound numbers.
Teams that relied on its embedded HubSpot dialer now had to evaluate new platforms for calling, logging, and workflow automation.
Operational Impact
CallRail’s VoIP sunset created immediate challenges:
- Real-time calling through CallRail ended
- HubSpot no longer receives structured call data automatically
- Reps faced manual logging, risking pipeline visibility gaps
- Workflows such as auto-tasks and email sequences tied to calls could fail silently
Replacing CallRail VoIP requires a solution that maintains CRM alignment, automates processes, and preserves historical call data.
Why Alternatives Matter
If your team’s inbound and outbound calls were embedded in HubSpot via CallRail, your next softphone must:
- Preserve CRM-linked workflows
- Enable embedded dialing for seamless rep experience
- Maintain automation triggers, reporting, and data integrity
- Support scaling across sales, support, and service teams
Alright now, let’s explore the top 20 VoIP Softphone service providers leading in 2026:
1. Aircall
Website: https://aircall.io
Aircall is the top choice for HubSpot-powered teams. It offers deep two-way contact sync, ensuring that every inbound, outbound, and missed call is logged to the correct contact, company, and deal records.
Recordings, notes, and call outcomes appear directly in HubSpot timelines, enabling automated workflows to trigger without additional setup. Aircall’s shared inboxes, queue management, and smart routing support both sales and support teams.
By reducing app switching and providing native workflow triggers, Aircall ensures reps remain productive while admins maintain visibility and control. Teams migrating from CallRail often find Aircall delivers the cleanest transition while preserving CRM continuity.
2. Dialpad
Website: https://www.dialpad.com
Dialpad is an AI-powered softphone designed for sales and support teams who value insights alongside calls.
Its HubSpot integration automatically logs calls, attaches transcripts, and provides real-time sentiment analysis, which is helpful for coaching and quality assurance. Dialpad supports inbound and outbound calling across desktop and mobile, offers intuitive routing, and integrates with HubSpot workflows.
Managers can track rep performance and pipeline impact directly from CRM dashboards. For teams prioritizing conversational analytics, transcription, and seamless HubSpot logging, Dialpad combines intelligence with ease of use, ensuring data-driven operations without disrupting existing processes.
3. Zoom Phone
Website: https://explore.zoom.us/en/products/zoom-phone/
Zoom Phone extends the Zoom ecosystem into HubSpot-integrated telephony. Calls can be logged directly to contacts and companies, while routing, call queues, and voicemail remain fully functional.
The integration supports click-to-dial and ensures that inbound and outbound activities trigger workflows in HubSpot when configured correctly. Zoom Phone is ideal for teams already using Zoom for meetings and video calls, allowing a single platform to manage communications.
Its ease of use, reliability, and depth of integration make it a practical choice for SMBs and distributed teams seeking continuity after CallRail, while maintaining CRM-linked visibility across sales and support functions.
4. JustCall
Website: https://justcall.io
JustCall focuses on sales and support teams with high call volumes. It offers automatic HubSpot logging, SMS support, call recording, and power dialing.
Reps can place calls and log outcomes directly in CRM records without switching tools. JustCall also offers local numbers and global calling, making it suitable for distributed teams. The platform’s HubSpot integration is robust, supporting automated triggers and ensuring that call outcomes are linked to campaigns, deals, and lifecycle stages.
Teams migrating from CallRail often appreciate the minimal setup required and the ability to maintain CRM-aligned workflows immediately.
5. Nextiva
Website: https://www.nextiva.com
Nextiva delivers a full business communication suite with voice, messaging, and collaboration tools. Its HubSpot integration supports automatic activity logging, click-to-call, and basic workflow triggers.
Reporting can be linked back to HubSpot dashboards, though some advanced configurations may require additional setup. Nextiva is suited for teams seeking a reliable all-in-one system that balances telephony with internal communications.
It is particularly useful for SMBs seeking a straightforward replacement for CallRail VoIP that maintains essential CRM alignment and operational continuity across sales and support teams.
6. 8×8 X Series
Website: https://www.8×8.com
8×8 X Series offers enterprise-grade VoIP with global coverage, secure communications, and advanced analytics.
Its HubSpot integration allows automatic call logging, contact syncing, and reporting hooks. Administrators can manage queues, routing, and international dialing seamlessly.
For larger or distributed teams, 8×8 ensures compliance and operational reliability while maintaining visibility inside HubSpot.
It is ideal for enterprises needing robust telephony features and global support, bridging CRM integration gaps left by CallRail VoIP without compromising workflow automation or reporting fidelity.
7. Vonage Business Communications
Website: https://www.vonage.com/business/
Vonage provides flexible cloud telephony with HubSpot connectivity for click-to-call, SMS logging, and call tracking.
Teams can route calls, manage queues, and ensure call outcomes sync to HubSpot records. Its platform works well for mixed IT and sales environments, offering customization through APIs. Vonage is often selected by teams needing moderate flexibility, strong mobile support, and SMS capabilities, while maintaining CRM-linked activity logging.
This ensures sales and support teams retain call continuity, pipeline visibility, and accurate reporting when transitioning from CallRail.
8. Ringover
Website: https://www.ringover.com
Ringover is a cloud telephony solution with automatic HubSpot logging, local number support, and simple call analytics dashboards. It supports inbound and outbound calls, SMS tracking, and basic workflow triggers inside HubSpot.
Ringover is lightweight, easy to deploy, and ideal for small to mid-sized teams seeking functional telephony with minimal setup.
Teams migrating from CallRail appreciate its simplicity, shared inbox features, and clear visibility into CRM-linked call activity, ensuring that daily sales and support operations remain uninterrupted.
9. Freshcaller / Freshdesk Contact Center
Website: https://www.freshworks.com/freshdesk/
Freshcaller is designed for support-centric teams. HubSpot integration allows call logging, ticket context association, and workflow automation.
It is particularly valuable for teams running Freshdesk alongside HubSpot, enabling support and sales teams to maintain a shared view of customer interactions. Freshcaller supports inbound queues, call routing, and reporting dashboards.
For companies migrating from CallRail, it provides structured inbound handling and CRM-aligned activity tracking, ensuring that agents remain productive and pipeline visibility is preserved.
10. CloudTalk
Website: https://www.cloudtalk.io
CloudTalk provides scalable VoIP with advanced routing, automatic HubSpot logging, and two-way CRM integration. It supports inbound/outbound calling, local numbers, and performance-monitoring dashboards.
CloudTalk is ideal for sales teams with high call volumes or international coverage requirements. Its HubSpot integration preserves call history, outcomes, and recording visibility.
Teams migrating from CallRail benefit from CloudTalk’s flexible routing, performance monitoring, and CRM-aligned call management, ensuring a seamless transition while maintaining workflow integrity.
11. Ooma Office
Website: https://www.ooma.com/business/
Ooma Office is a cost-effective virtual phone system for small teams. HubSpot connectivity is available via integrations that support click-to-call and basic activity logging.
While it does not offer advanced automation or analytics, it covers core calling needs for early-stage businesses. Teams transitioning from CallRail can maintain basic CRM-aligned workflows without investing in a complex platform, ensuring continuity for small-scale sales or support operations.
12. Mitel MiCloud
Website: https://www.mitel.com
Mitel MiCloud delivers enterprise telephony, secure communications, and HubSpot activity syncing via connector tools.
It supports inbound/outbound calling, call routing, and administrative controls. For organizations with existing telecom infrastructure, Mitel offers a reliable replacement for CallRail that preserves CRM integration and workflow automation.
Teams benefit from robust telephony management alongside HubSpot visibility, ensuring operational continuity during migration.
13. Grasshopper
Website: https://www.grasshopper.com
Grasshopper is designed for small businesses that need a simple virtual phone system. HubSpot integration is available via connectors, enabling basic click-to-call and logging.
It is ideal for lean teams that need virtual numbers, call forwarding, and voicemail without complex setup. Teams migrating from CallRail can maintain basic CRM activity tracking while keeping telephony straightforward and cost-effective.
14. GoTo Connect
Website: https://www.goto.com/connect
GoTo Connect is a unified VoIP softphone platform with call logging, analytics, and CRM integration. It supports inbound/outbound calling, call queues, and workflow triggers.
HubSpot integration ensures that call activity and outcomes are logged in the CRM. Teams replacing CallRail benefit from its all-in-one approach, simplifying adoption while preserving automation.
15. RingCentral MVP
Website: https://www.ringcentral.com
RingCentral MVP delivers cloud VoIP, messaging, and conferencing features. Its HubSpot integration allows click-to-call and call logging, though automation triggers may require custom setup or middleware.
For teams already using RingCentral, it offers continuity and enterprise-grade features. However, HubSpot workflow depth is limited compared to Aircall, making it suitable for organizations that need a broad communications platform with some CRM alignment.
16. Vonage Nexmo
Website: https://www.vonage.com/communications-apis/
Vonage Nexmo is a programmable voice and SMS platform that can connect to HubSpot through APIs. It supports call routing, messaging, and activity logging when configured.
It is ideal for developer-led teams who need customization and CRM integration beyond native connectors.
Teams migrating from CallRail can build flexible workflows while maintaining CRM-linked call data.
17. Twilio Flex
Website: https://www.twilio.com/flex
Twilio Flex is a highly customizable cloud contact center. It supports HubSpot integration via APIs, providing full control over call routing, automation, and reporting.
Twilio Flex is ideal for technical teams that want to design specific workflows and analytics. For organizations transitioning from CallRail, it offers unmatched flexibility at the cost of setup complexity.
18. Bitrix24 VoIP
Website: https://www.bitrix24.com
Bitrix24 VoIP is a low-cost solution with HubSpot connectivity through connectors. It provides call logging, click-to-dial, and basic workflow integration.
Best suited for small teams with budget constraints, it offers core telephony and CRM-linked activity, but lacks advanced features, making it an entry-level alternative to CallRail VoIP.
19. Cisco Webex Calling
Website: https://www.webex.com/calling.html
Cisco Webex Calling delivers enterprise telephony with secure communication, call routing, and CRM integration. HubSpot connectivity is achieved via connectors or APIs.
It is ideal for large organizations requiring robust infrastructure, multiple locations, and advanced administrative controls.
Teams replacing CallRail benefit from Webex’s enterprise reliability while maintaining workflow continuity in HubSpot.
20. Zoho Voice
Website: https://www.zoho.com/voice/
Zoho Voice provides integrated VoIP with Zoho CRM and HubSpot connection via APIs. It supports inbound/outbound calls, logging, and basic analytics.
Ideal for smaller teams or companies already in the Zoho ecosystem, it enables CRM-aligned telephony while serving as an affordable alternative to CallRail for lightweight HubSpot use.
How INSIDEA Helps With CallRail VoIP Transitions
Replacing CallRail VoIP is more than selecting a softphone. It’s about maintaining CRM automation, workflow continuity, and call data integrity.
At INSIDEA, we help teams:
- Evaluate Aircall vs RingCentral and other VoIP providers for HubSpot
- Implement Aircall with full CRM alignment, call logging, and workflow triggers
- Retain CallRail for marketing attribution while routing live calls into the new system
- Train reps and configure queues, tags, and dashboards for immediate adoption
Start your migration with confidence and protect your HubSpot workflows with INSIDEA.
