Outsource Live Chat Support

Q: What benefits does outsourcing live chat support services provide?

Outsourcing live chat support services can provide a number of benefits, such as increased customer satisfaction, improved response times, and lower operational costs. Additionally, outsourcing can help to free up internal resources, allowing companies to focus on other areas of their business.

Convert More Customers With Live Chat Support Services

Customers are three times more likely to buy from website visitors who use a store’s live chat assistance services. Send it their way. But stay away from chatbots that claim to be “intelligent”. The advantages of outsourcing live chat support can help you increase customer engagement, income, brand reputation, and so much more. Use our live chat services to convert more consumers right away.

Want to improve your customer retention?

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from Startups to Enterprise

Our Live Chat Support Services Include

24/7 Support

We provide dependable 24/7 live chat support in more than 100 countries globally.

Flexible Solutions

We let you build your team, so you can hire dedicated support or choose our on-demand services.

Analytics & Insights

Our data teams dig deeper into your metrics to continuously uncover insights to improve your chat NPS.

Helpdesk Automation

Our team of engineers helps you build seamless, efficient workflows and automation to get the most out of your live chat flow.

Training & Quality Assurance

We have top-notch L&D professionals on staff that can help you design training for your hired chat team.

Customized to your needs

Industries we support

We’re here to help you succeed with our live chat support Services. Whether you belong to EdTech, E-commerce, HealthTech, SaaS, or FinTech, your business revolves around your customers, and it’s important that you help them at every step. Here are some of the industries we serve!

About Our Live Chat Support Services

We build globally distributed teams that provide exceptional live chat support across time zones and channels. Our solutions solve for flexibility, growth, and quality to ensure our customers have the flexibility to scale their support operations as they grow without having to worry about customer experiences.

Why INSIDEA To Outsource Live Chat Support Services

Tailored Experience

For us, customer experience is the primary focus. Thus, INSIDEA offers dedicated and on-demand support teams across all channels to meet the specific needs of businesses.

Industry Expertise

Our support agents have extensive experience serving different industries and are dedicated to providing quality support.

Customer Obsession

For us, customer satisfaction is the key to success, and we strive to ensure that our customers’ needs are not only met but exceeded every time.

Our Process For Quality Live Chat Support Services

We understand the importance of live chat support. That’s why we’ve developed a standardized process to ensure all of our services are of the highest quality. Here’s what you can expect!

Assessing Needs

At the beginning of our process, we assess the customer’s needs and requirements. We take the time to understand the customer’s situation and the services they are looking for in order to provide the best live chat support possible.

Developing Solutions

Once we fully understand the customer’s needs, we develop solutions that meet their requirements. Our team has years of experience in live chat support and can develop solutions tailored to each customer.

Implementing Solutions

We take the solutions we have created and implement them in order to provide quality live chat support services. We provide detailed instructions and guidance to ensure that the customer has a smooth and hassle-free experience with our services.

Monitoring Results

We monitor the results of our services to ensure that the customer is getting the best quality live chat support possible. We are constantly looking for ways to improve our services and ensure that our customers are satisfied with the results.

Maintaining Quality

Finally, we maintain the quality of our services by regularly evaluating our live chat support processes and making changes where necessary. We strive to provide the best live chat support.

FAQs On Outsourcing Live Chat Support Services

What is live chat support outsourcing?

Live chat support outsourcing is when a company outsources its live chat support services to a third-party service provider. This allows the company to reduce costs associated with having an in-house team and provide more efficient customer service.

What benefits does outsourcing live chat support services provide?

Outsourcing live chat support services can provide several benefits, such as increased customer satisfaction, improved response times, and lower operational costs. Additionally, outsourcing can help to free up internal resources, allowing companies to focus on other areas of their business.

How much does it cost to outsource live chat support?

The cost of outsourcing live chat support depends on the provider and the specific services being provided. Generally, the cost will range from $750 to $1,500 per agent per month.

What types of companies typically outsource live chat support services?

Companies of all sizes typically outsource live chat support services, but it is especially beneficial for small- to medium-sized businesses that do not have the resources or staff to manage a live chat support team internally.

How long does it take to set up a live chat support service?

The amount of time required to set up a live chat support service can vary depending on the size and complexity of the service. Generally, it can take anywhere from a few days to a few weeks to get a live chat service up and running.

How much does it cost to outsource live chat support services?

The cost of outsourcing live chat support services will depend on the size and complexity of the service, as well as the number of agents needed to provide support. Generally, it can cost anywhere from a few hundred dollars to a few thousand dollars per month.

What types of issues can live chat support agents help customers with?

Live chat support agents can help customers with various issues, including technical problems, product inquiries, billing issues, and general customer service questions.

Are there any security risks associated with outsourcing live chat support services?

Yes, there are some security risks associated with outsourcing live chat support services. It is important to ensure that the company providing the service is reputable and that all customer data is stored and transmitted securely.

What are some of the recommended live chat tools?

Some of the recommended live chat tools include Olark, LiveChat, and Zendesk Chat.

How to outsource live chat support to India?

To outsource live chat support to India, you should research the different providers and their offerings, including cost, agents’ experience, and qualifications, and agents’ capabilities. You should also ensure that the provider complies with Indian laws and regulations. INSIDEA offers live chat support outsourcing services.

The Award-Winning Team Is Ready.

Are You?

“At INSIDEA, it’s all about putting people first. Our top priority? You. Whether you’re part of our incredible team, a valued customer, or a trusted partner, your satisfaction always comes before anything else. We’re not just focused on meeting expectations; we’re here to exceed them and that’s what we take pride in!”