Outsource Live Chat Support

Convert more customers with Live Chat Support Services

Customers are three times more likely to buy from website visitors who use a store's live chat assistance services. Send it their way. But stay away from chatbots that claim to be "intelligent". The advantages of outsourcing live chat support can help you increase customer engagement, income, brand reputation, and so much more. Use our live chat services to convert more consumers right away.

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Our Live Chat Support Services Include

24/7 Support
We provide dependable 24/7 live chat support in more than 100 countries globally.
Flexible Solutions
We let you build your team, so you can hire dedicated support or choose our on-demand services
Analytics & Insights
Our data teams dig deeper into your metrics to continuously uncover insights to improve your Chat NPS.
Helpdesk Automation
Our team of engineers helps you build seamless, efficient workflows and automation to get the most out of your Live Chat flow.
Training & Quality Assurance
We have top-notch L&D professionals on staff that can help you design training for your hired chat team.
Customized to your needs

Industries we support

We're here to help you succeed with our live chat support Services. Whether you belong to EdTech,
E-commerce, HealthTech, SaaS, or FinTech, your business revolves around your customers, and it’s important that you help them at every step. Here are some of the industries we serve!

E-commerce
Travel & Hospitality
SAAS & Tech
Health & Wellness
FinTech
EdTech

About Our live chat support Services

We build globally distributed teams that provide exceptional live chat support across time zones and channels. Our solutions solve for flexibility, growth, and quality to ensure our customers have the flexibility to scale their support operations as they grow without having to worry about customer experiences.

Why INSIDEA To Outsource Live Chat Support Services

Tailored Experience

For us, customer experience is the primary focus. Thus, INSIDEA offers dedicated and on-demand support teams across all channels to meet the specific needs of businesses.

Industry Expertise

Our support agents have extensive experience serving different industries and are dedicated to providing quality support.

Customer Obsession

For us, customer satisfaction is the key to success, and we strive to ensure that our customers’ needs are not only met but exceeded every time.

What Clients Say About Us

Hiring a Live Chat Operators/Agents is easier than ever!

Your dream team is ready to start immediately!

Brief Us

Determine the effective team size and key talents

Choose Your Team

Interview from our carefully picked talent pool

On-boarding & Training

Onboard and Train for business readiness

Get Going

Deliver great experiences!

FAQs On Outsourcing Live Chat Support

Live chat support outsourcing is when a company outsources its live chat support services to a third-party service provider. This allows the company to reduce costs associated with having an in-house team and to provide more efficient customer service.

 Outsourcing live chat support services can provide a number of benefits, such as increased customer satisfaction, improved response times, and lower operational costs. Additionally, outsourcing can help to free up internal resources, allowing companies to focus on other areas of their business.

The cost of outsourcing live chat support depends on the provider and the specific services being provided. Generally, the cost will range from $750 to $1,500 per agent per month.

Companies of all sizes typically outsource live chat support services, but it is especially beneficial for small- to medium-sized businesses that do not have the resources or staff to manage a live chat support team internally.

The amount of time required to set up a live chat support service can vary depending on the size and complexity of the service. Generally, it can take anywhere from a few days to a few weeks to get a live chat service up and running.

The cost of outsourcing live chat support services will depend on the size and complexity of the service, as well as the number of agents needed to provide support. Generally, it can cost anywhere from a few hundred dollars to a few thousand dollars per month.

Live chat support agents can help customers with a wide range of issues, including technical problems, product inquiries, billing issues, and general customer service questions.

Yes, there are some security risks associated with outsourcing live chat support services. It is important to ensure that the company providing the service is reputable and that all customer data is stored and transmitted securely.

Some of the recommended live chat tools include Olark, LiveChat, and Zendesk Chat.

To outsource live chat support to India, you should research the different providers and their offerings, including cost, agents’ experience and qualifications, and agents’ capabilities. Additionally, you should ensure that the provider is compliant with Indian laws and regulations. INSIDEA offers live chat support outsourcing services.