Outsource Live Chat Support
Convert more customers with Live Chat Support Services
Customers are three times more likely to buy from website visitors who use a store's live chat assistance services. Send it their way. But stay away from chatbots that claim to be "intelligent". The advantages of outsourcing live chat support can help you increase customer engagement, income, brand reputation, and so much more. Use our live chat services to convert more consumers right away.
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Tech Agents
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Clients Served
24/7 Support
Flexible Solutions
Analytics & Insights
Helpdesk Automation
Training & Quality Assurance
Customized to your needs
We're here to help you succeed with our live chat support Services. Whether you belong to EdTech,
E-commerce, HealthTech, SaaS, or FinTech, your business revolves around your customers, and it’s important that you help them at every step. Here are some of the industries we serve!
E-commerce
Travel & Hospitality
SAAS & Tech
Health & Wellness
FinTech
EdTech
We build globally distributed teams that provide exceptional live chat support across time zones and channels. Our solutions solve for flexibility, growth, and quality to ensure our customers have the flexibility to scale their support operations as they grow without having to worry about customer experiences.
Tailored Experience
For us, customer experience is the primary focus. Thus, INSIDEA offers dedicated and on-demand support teams across all channels to meet the specific needs of businesses.
Industry Expertise
Our support agents have extensive experience serving different industries and are dedicated to providing quality support.
Customer Obsession
For us, customer satisfaction is the key to success, and we strive to ensure that our customers’ needs are not only met but exceeded every time.
We understand the importance of live chat support. That’s why we’ve developed a standardized process to ensure all of our services are of the highest quality. Here’s what you can expect!
INSIDEA team has quickly adopted our company’s business core values and developed a very pragmatic and efficient customer service to our clients. Their polite attitude and excellent communication manners are some of their most important assets. I highly recommend working with INSIDEA.
Eyal Lustig
INSIDEA team responds instantly to any request and handles problems with grace and speed. They manage our customers so we can focus on growing our business.
Clayton Rifkind
We have worked with INSIDEA for over 2 years now. They are helping us with customer support and I found them very professional and dedicated. INSIDEA team proactively helps us with our support tickets and chat requests from our course learners. They truly care to help our customers so they can leave the conversation with a smile. I highly recommended working with them.
Svetlana Vyatkina
We at CybeReady started working with INSIDEA a few months ago and the results so far are absolutely amazing! We are very happy with the quality of their service and the incredible results we are receiving in no time. Their team is highly talented, they all really get us and our work together is always fun and pleasant. They are super recommended!
Nitzan Gursky
Your dream team is ready to start immediately!
Brief Us
Determine the effective team size and key talents
Choose Your Team
Interview from our carefully picked talent pool
On-boarding & Training
Onboard and Train for business readiness
Get Going
Deliver great experiences!
Live chat support outsourcing is when a company outsources its live chat support services to a third-party service provider. This allows the company to reduce costs associated with having an in-house team and to provide more efficient customer service.
Outsourcing live chat support services can provide a number of benefits, such as increased customer satisfaction, improved response times, and lower operational costs. Additionally, outsourcing can help to free up internal resources, allowing companies to focus on other areas of their business.
The cost of outsourcing live chat support depends on the provider and the specific services being provided. Generally, the cost will range from $750 to $1,500 per agent per month.
Companies of all sizes typically outsource live chat support services, but it is especially beneficial for small- to medium-sized businesses that do not have the resources or staff to manage a live chat support team internally.
The amount of time required to set up a live chat support service can vary depending on the size and complexity of the service. Generally, it can take anywhere from a few days to a few weeks to get a live chat service up and running.
The cost of outsourcing live chat support services will depend on the size and complexity of the service, as well as the number of agents needed to provide support. Generally, it can cost anywhere from a few hundred dollars to a few thousand dollars per month.
Live chat support agents can help customers with a wide range of issues, including technical problems, product inquiries, billing issues, and general customer service questions.
Yes, there are some security risks associated with outsourcing live chat support services. It is important to ensure that the company providing the service is reputable and that all customer data is stored and transmitted securely.
Some of the recommended live chat tools include Olark, LiveChat, and Zendesk Chat.
To outsource live chat support to India, you should research the different providers and their offerings, including cost, agents’ experience and qualifications, and agents’ capabilities. Additionally, you should ensure that the provider is compliant with Indian laws and regulations. INSIDEA offers live chat support outsourcing services.