Twenty CRM

Simple, powerful CRM for sales teams and growing businesses

Twenty CRM is a user-focused customer relationship management platform that helps businesses manage contacts, track deals, automate tasks, and streamline sales operations. Designed with intuitive usability in mind, it's ideal for small to medium-sized teams seeking a centralized hub to enhance efficiency and foster stronger client relationships.

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Twenty CRM At a Glance

8.44

Editorial Score

Great Feature-to-Price Balance

Twenty CRM offers an impressive range of features at a competitive price, making it a top value proposition for startups and SMBs.

User-Friendly Interface

8.5

The UI is clean and modern, which shortens the learning curve and improves team onboarding.

Solid Workflow Automation

8.7

Workflow automation tools are intuitive and help reduce manual overhead, especially in sales tracking and follow-ups.

Responsive Support Team

8.2

Customer support is responsive and knowledgeable, especially helpful during implementation and onboarding.

Limited Third-Party Integrations

7.8

While the core system is strong, integration options with some popular applications remain limited.

Twenty CRM Pros & Cons

Pros

Affordable pricing for small businesses
Intuitive and easy-to-navigate interface
Built-in sales pipeline and contact management features
Effective automated task and email triggers
Strong reporting and dashboard customization

Cons

Limited integrations with external apps
Mobile app functionality is basic
No built-in AI features yet
Customization options can be restrictive
No free plan beyond trial

Key Points of Twenty CRM

Visual sales pipeline with drag-and-drop deal tracking

Workflow automation to streamline sales and marketing

Robust contact and lead management dashboard

Custom reports and performance overviews

Team collaboration tools are built into the platform

Pricing Plans

Pro Plan

$9 Per Month

Organization Plan

$20 Per Month

Overview

Twenty CRM is designed to empower small and growing teams with the ability to scale client relationships without the complexity of enterprise systems.

Users find its clean interface and simplified dashboard helpful in staying organized through every stage of the customer journey. In terms of features, it covers deal tracking, contact segmentation, task assignment, and internal notes. Automation tools enable teams to standardize processes, from automatic follow-up emails to status-based transitions, without requiring deep technical expertise.

Although integrations with platforms like Zapier, Slack, or Gmail are available, the current library is more limited than those of more mature CRMs. Regular updates are underway, focusing on syncing with marketing tools and expanding customization options. Its customer support consistently receives praise, especially for its hands-on onboarding assistance and quick turnaround times.

If you’re seeking a nimble, budget-conscious CRM that strikes a balance between essential features and intuitive design, Twenty CRM is well worth exploring.

Frequently Asked Questions

What is Twenty CRM used for?

Twenty CRM helps businesses manage their sales pipelines, track customer interactions, automate workflows, and improve overall client relationship management.

Is Twenty CRM suitable for large enterprises?

While it's primarily designed for small to midsize businesses, teams with moderate CRM needs at larger organizations may still find value in its streamlined approach.

Does Twenty CRM offer a free trial or free version?

Twenty CRM does not offer a free plan, but you can test the platform with a 14-day free trial before committing to a paid subscription.

Can I integrate Twenty CRM with other tools?

Yes, Twenty CRM offers integrations with basic tools like Gmail, Slack, and Zapier, though the integration library is currently limited compared to larger CRMs.

Is support available for training and onboarding?

Yes, Twenty CRM provides onboarding support, including live training sessions, video tutorials, and a dedicated helpdesk for implementation questions.